Shop Guide for New Customers

First steps for new customers in the online shop

Order as a guest or with your online user account for further advantages

1. Search & Find

Use the search field or our product navigation to find products:

Search Field


  • Search pages and products
  • Product names, STAUFF material numbers and cross referencing of competitor names



Use the search field

Product Navigation


  • Follow the category path
  • Step by step to the desired product

  • Narrow down the products using a variety of filter options



Go to the product categories

Cross Referencing of other Manufacturer Descriptions

Find the right STAUFF product easily with cross referencing:

  • Search for the description in the search field
  • Details of the manufacturer in the search results

2. Prices & Availability

On the product detail page you will find all the information about the product:

Optional Actions

  • Enter desired quantity
  • Check price and availability live in the STAUFF ERP system
  • Add product to shopping cart or to project list and save for later



  • Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
  • Direct access to the page in the online catalogue


  • Benefit for existing customers: Your companies individual price conditions are directly displayed

Enquiry List
Directly request products that are currently unavailable:

  • When uploading the quick order
  • Directly in the search field or in the search results
  • On the product detail page

⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.

Do you still have questions about STAUFF products?

Please Contact Customer Service

3. Shopping Cart & Order Processing

Your order overview with configuration options and your individual pricing at a glance:


  • Your individual pricing

  • Availability of the articles

  • Information about the weight

  • Optional: Enter voucher code (1x per order)

Share Shopping Cart

  • Click on   to send the compiled shopping cart via link.
  • Recipients will have all products added to their own shopping cart by clicking on the link.
  • This way you can share products and orders with your whole organization in just a few seconds.

Specify Requested Ship Date

  • If not specified, fastest possible ship date will be offered

  • For specific items or complete order

⚠️ If you want expedited shipping, you must also select the "expedite" shipping option.


Select Complete Delivery

  • Depending on selected shipping method

  • For complete order


Register or checkout as a guest without an account

Benefits of registration: Direct access to orders & other features

4. Checkout

Delivery & Billing Address

  • One-time delivery address within Canada

  • Set default addresses with one click

💡 Tip: If you enter your mobile phone number with the delivery address, you will receive updates on your delivery via SMS (depedning on the freight forwarder chosen).

Select Shipping Method

  • Shipping charges may vary for delivery on Province

    Shipping / Handling costs are shown shortly before the purchase is completed.

⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose expedited or the next day if you choose standard service.


  • MasterCard ,VISA and American Express


  • All order details summarised for you
  • Set your own order number
  • Submit your order


  • An overview of all your orders in the STAUFF Online Shop.
  • Simply reorder with just one click.

⚠️ Only the orders that you have placed personally are displayed.

5. Receipt of Order

Receipt of your order

Documents by E-Mail

  • Order acknowledgement
  • Purchase order confirmation
  • Delivery note
  • Invoice


Delivery of Goods

Do you have any questions?

Please Contact Customer Service