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- Help Center/
- Shop Guides/
- Shop Guide for New Customers
Order as a guest or with your online user account for further advantages
1. Search & Find
Use the search field or our product navigation to find products:
Search Field
- Search pages and products
Product names, STAUFF material numbers and cross referencing of competitor names
Use the search field
Product Navigation
- Follow the category path
Step by step to the desired product
Narrow down the products using a variety of filter options
Cross Referencing of other Manufacturer Descriptions
Find the right STAUFF product easily with cross referencing:
- Search for the description in the search field
- Details of the manufacturer in the search results
2. Prices & Availability
On the product detail page you will find all the information about the product:
Optional Actions
- Enter desired quantity
- Check price and availability live in the STAUFF ERP system
- Add product to shopping cart or to project list and save for later
Information
- Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
- Direct access to the page in the online catalogue
- Benefit for existing customers: Your companies individual price conditions are directly displayed
Enquiry List
Directly request products that are currently unavailable:
- When uploading the quick order
- Directly in the search field or in the search results
- On the product detail page
⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.
Do you still have questions about STAUFF products?
Please Contact Customer Service
3. Shopping Cart & Order Processing
Your order overview with configuration options and your individual pricing at a glance:
Information
Your individual pricing
Availability of the articles
Information about the weight
Optional: Enter voucher code (1x per order)
Share Shopping Cart
- Click on
to send the compiled shopping cart via link.
- Recipients will have all products added to their own shopping cart by clicking on the link.
- This way you can share products and orders with your whole organization in just a few seconds.
Specify Requested Ship Date
If not specified, fastest possible ship date will be offered
For specific items or complete order
⚠️ If you want expedited shipping, you must also select the "expedite" shipping option.
Select Complete Delivery
Depending on selected shipping method
For complete order
Register or checkout as a guest without an account
Benefits of registration: Direct access to orders & other features
4. Checkout
Delivery & Billing Address
One-time delivery address within Canada
Set default addresses with one click
💡 Tip: If you enter your mobile phone number with the delivery address, you will receive updates on your delivery via SMS (depedning on the freight forwarder chosen).
Select Shipping Method
Shipping charges may vary for delivery on Province
Shipping / Handling costs are shown shortly before the purchase is completed.
⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose expedited or the next day if you choose standard service.
Payment
- MasterCard ,VISA and American Express
Summary
- All order details summarised for you
- Set your own order number
- Submit your order
Shop-Orders
- An overview of all your orders in the STAUFF Online Shop.
- Simply reorder with just one click.
⚠️ Only the orders that you have placed personally are displayed.
5. Receipt of Order
Documents by E-Mail
- Order acknowledgement
- Purchase order confirmation
- Delivery note
- Invoice
Delivery of Goods
Do you have any questions?
Please Contact Customer Service