Shop Guide for Existing Customers
First Steps for Existing Customers in the Online Shop
Ordering Guide for Existing Customers
Instructions for current STAUFF Online customers
Login now with your user account to enjoy exclusive benefits and all features:
You need a login that is linked to your customer #. Only then will your conditions be displayed.
💡 Tip: If you have logged in, you can see your customer number in the grey field next to your name. If you do not see a number, your user account is not yet connected.
As an existing web shop user you will receive a link to sign into the stauffcanada.com and setup your own password.
2. Search & Find
Use the search field or our product navigation to find products:
Search pages and products
Product names, STAUFF material numbers and cross referencing of competitor names
- + for existing customers: Search for your own material numbers, if these are entered in the STAUFF system.
Use the search field
Further Helpful Features
Quick Order-File Upload
- Placing orders even quicker & easier
- Simply upload up to 300 products as an Excel or CSV file and add them to the shopping basket with one click!
- Your requested ship date will be taken into account
Cross Referencing of other Manufacturer Descriptions
Find the right STAUFF product easily with cross referencing:
- Search for the description in the search field
- Details of the manufacturer in the search results
3. Prices & Availability
On the product detail page you will find all the information about the selected product:
- Enter desired quantity
- Check price and availability live in the STAUFF ERP system
- Your company’s Individual prices are displayed
- Add product to shopping cart or to project list and save for late
- Your own material number e.g will be displayed if this is set up in the STAUFF ERP system
- Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
- Direct access to the page in the online catalogue
Directly request products that are currently unavailable:
- When uploading the quick order
- Directly in the search field or in the search results
- On the product detail page
⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.
4. Shopping Cart & Order Processing
Your order overview with configuration options and your individual pricing at a glance:
Your individual pricing
Availability of the articles
Information about the weight
Optional: Enter voucher code (1x per order)
Share Shopping Cart
- Click on to send the completed shopping cart via link.
- Recipients will have all products added to their own shopping cart by clicking on the link.
- This way you can share products and orders with your whole organization in just a few seconds.
Specify Requested Ship Date
If not specified, fastest possible shipping will be offered
For specific items or complete order
You can select your individual delivery options (e.g. collective deliveries) in the next step if they are setup for you.
⚠️ If you want express shipping, you must also select the "Expedited" shipping option.
Select Complete Delivery
Depending on selected shipping method
For complete order shipped all together
Delivery & Billing Address
Select standard addresses-previous ship to’s
Specify a one-time delivery address within Canada
Your billing address is selected by default
Select Your Individual Delivery Method
- Please select a shipping option from the ones shown
- If you do not find the freight forwarder / shipping option you are looking for, please select “Other (Please specify) and specify the shipping instructions in the text field below.
- Shipping prices may vary by Province and delivery volume / quantity of packages
- For that reason shipping costs can be displayed only within invoice
⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose expedited or the next day if you choose standard service.
Payment on Invoice
- As an existing STAUFF customer, payment by invoice is provided for you as standard
- All order details summarised for you
- Set your own order number
- Submit your order
Account Information Center
Live Request of all Orders with Current Status
Orders & deliveries: All information about your company's orders
Orders: bundled information on order and shipping details, current status, etc.
Deliveries: all information about the deliveries - incl. shipping method, delivery note, forwarding agent, tracking number etc.
Invoices: download invoices as PDF
⚠️All of your orders are displayed whether placed via the webshop or by traditional methods.
An overview of all your orders in the STAUFF Online Shop, which you have placed personally.
Download Selected Orders as an Excel Document
- Search for orders in Orders & Deliveries using the filter options
- Download orders matching the search criteria as an Excel document with one click
- The Excel output contains, among other things:
- For open orders: planned delivery date
- For delivered orders: Ship date, delivery note number, tracking number
6. Receipt of Order
Documents by E-Mail
- Order confirmation
- Purchase order confirmation
Also Available by E-Mail
- Delivery note
Delivery of Goods
Do you have any questions?
Please Contact Customer Service